Shipping policy

Last updated: 27 September 2026

Free shipping

Shipping is free on every order.

Delivery times

  • Processing: 1–3 business days.
  • Delivery: an extra 10–15 business days after that. Business days are Monday to Friday, excluding public holidays.
  • During busy periods (Black Friday, Christmas), or because of events outside our control, delivery may occasionally take longer.

Christmas delivery

To get your order before 24 December, order before the countdown at the top of our website ends (29 November 2026, 23:59 Madrid time). We can't guarantee Christmas delivery for orders placed after that date.

Orders with several sweaters and your free gift

If you order several sweaters, they may arrive in more than one parcel. The free Christmas Bandana (included with 3 Sweaters) may also arrive in a separate parcel, sometimes a few days before or after the rest of your order.

Where we ship

  • Spain
  • European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Sweden
  • Rest of the world: Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, the United Arab Emirates, the United Kingdom and the United States

Customs, duties and taxes

Prices include VAT for deliveries within the European Union. For deliveries outside the EU, your country may charge import duties, taxes or customs fees. Your local authorities set these charges; they are not included in our prices, and the recipient pays them.

Tracking

When your order ships, you'll receive an email with your tracking number. You can also follow it on our Track Your Order page.

Lost or damaged parcels

If your parcel hasn't arrived 25 business days after your order, or arrives damaged, email cozyypaws@outlook.com with your order number (and a photo for damaged items). We'll send a replacement or give you a full refund.

Wrong address

Please check your shipping address carefully at checkout. If you spot a mistake, email us as soon as possible. We can only change the address before the order ships.

Contact

cozyypaws@outlook.com